Description:

Job Description : IS Service Transition Associate   Job Purpose
Ensuring that orders are processed accurately and data on the Clarify system meets contractual service and billing commitments. Support to customers, account managers and, or project managers on services order implementation and issues using defined procedures and processes, to meet internal service level agreement & customer satisfaction targets.   Key Result Areas
• Improved customer service
• Administration of contract databases and maintenance of records to ensure
contractual compliance by suppliers and customers
• Liaison with Client Managers and Service Operation Managers, as well as all
other divisions in the supplier/customer relationship to provide on-going contractual support
• SLA Compliance.
• Delivers on-time billing.
• Provide on-going communication between the customer and other internal
departments to ensure Integration Services meet the customer requirements.
• Task management of customer’s operational requirements related to service
delivery in frame of contractual obligations.
• Understands and follows Contract Administration process and procedures.
• Identifying opportunities to improve revenues
• Escalate all potential exposures to the Management   Job Duration : 1 yr renewable on Teamlease Payrolls   Job Location : Malad, After November, company would be shifting to kanjurmarg

Job Timing : 8:30 am to 5:30 pm , 1 pm to 9 pm and night shifts for males No night shifts for females, max till 10:00 pm
 

Skills:
City: Mumbai, Mumbai Suburbs, Navi Mumbai
Qualification: UG – Any Graduate – Any Specialization

Industry: Telecom – ISP
Company Name: A Client of Teamlease
Contact Person: Ritu Kukreja
Contact Number: 02240009217
Contact Email: ritukukreja@teamlease.com


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